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Centre satisfaction with awarding bodies’ customer service in vocational qualifications

Last updated on: 12/03/2008

Since the provision of a customer service statement (CSS) by awarding bodies is a specific regulatory requirement, the level of centre satisfaction with awarding bodies' services is a key indicator of how responsive and effective that service is in delivering accredited qualifications through them.

This is a report on the independent research commissioned to establish the degree of centre satisfaction with awarding bodies' customer service, and to identify good practice for improving this service in the vocational education sector.

This document was published by the Qualifications and Curriculum Authority (QCA). The regulatory function of QCA is now the responsibility of the Office of the Qualifications and Examinations Regulator (Ofqual). Ofqual regulates qualifications and monitors national curriculum assessments in England.